Role Summary: We are seeking a dynamic and detail-oriented Service Head with an LLM degree to lead and manage our after-sales service operations in Vadodara. The ideal candidate will be responsible for ensuring exceptional customer service, optimizing service delivery, and driving efficiency within the service department. This role is suitable for individuals with 2-4 years of experience in a similar capacity, leveraging their legal and analytical skills to enhance service processes and customer satisfaction.

Key Responsibilities:

• Develop and implement comprehensive service strategies to enhance customer satisfaction and loyalty.
• Oversee the day-to-day operations of the service department, including team management, resource allocation, and performance monitoring.
• Ensure compliance with all company policies, legal regulations, and industry standards related to service delivery and consumer rights.
• Analyze service data to identify trends, areas for improvement, and opportunities for cost optimization.
• Manage customer complaints and escalations, providing timely and effective resolutions.
• Collaborate with cross-functional teams (e.g., Sales, Marketing, Product Development) to ensure seamless customer experience.
• Train and mentor service staff to foster a culture of excellence and continuous improvement.
• Manage warranty claims and repair processes efficiently.