Service Head for B.Sc Graduates (0-2 Yrs)

Role Summary:
We are seeking a motivated and detail-oriented individual to join our team as a Service Head. This entry-level position is ideal for recent B.Sc graduates with 0-2 years of experience looking to build a career in the biotechnology service sector. You will be responsible for ensuring the smooth and efficient operation of our client services, providing technical support, and contributing to the overall customer satisfaction. This role offers excellent opportunities for learning and growth within a leading biopharmaceutical company.

Key Responsibilities:
- Provide first-level technical support and troubleshooting for clients regarding our biotechnology products and services.
- Assist in the management and execution of service contracts and agreements.
- Coordinate with internal technical teams to resolve complex client issues.
- Maintain accurate records of service requests, client interactions, and resolutions.
- Conduct basic product demonstrations and training sessions for new clients.
- Proactively identify opportunities to improve service delivery and client experience.
- Ensure compliance with company policies and industry regulations.
- Support the sales team with technical pre-sales inquiries and post-sales support.