Service Head - Industrial Automation (2-3 Yrs Exp)

We are seeking a dynamic and customer-focused Service Head to lead our industrial automation service operations in Bangalore. This role is ideal for a recent graduate with a B.A. and 2-3 years of experience in a related field, looking to grow within a leading automation company.

Role Summary:
The Service Head will be responsible for overseeing the delivery of post-sales services for industrial automation solutions. This includes managing service teams, ensuring customer satisfaction, and driving service revenue growth. The ideal candidate will possess strong organizational and communication skills, with a foundational understanding of industrial processes.

Key Responsibilities:
- Manage and mentor a team of service engineers and technicians.
- Ensure timely and effective resolution of customer service requests and technical issues.
- Develop and implement service strategies to enhance customer satisfaction and loyalty.
- Monitor service performance metrics and identify areas for improvement.
- Collaborate with sales and project teams to ensure seamless service delivery.
- Maintain accurate service records and reports.
- Stay updated with industry trends and technological advancements in industrial automation.