Service Manager (Chennai)
Air India Engineering Services LimitedJob Highlights
Required Skills
Job Description
Role Summary: We are seeking a highly analytical and detail-oriented Service Manager with a Doctorate/PhD to join our team in Chennai. This role is crucial for overseeing and improving our aircraft maintenance and repair services, ensuring customer satisfaction and operational excellence. You will leverage your advanced research and analytical skills to identify trends, solve complex technical challenges, and drive service innovation. This position is ideal for an individual with 2-3 years of relevant experience looking to make a significant impact in the aviation MRO sector.
Key Responsibilities:
Develop and implement service strategies to enhance customer experience and operational efficiency.
Analyze service data, identify root causes of issues, and propose data-driven solutions using advanced statistical methods.
Manage a team of service technicians and engineers, providing technical guidance and performance feedback.
Oversee the maintenance and repair schedules, ensuring adherence to safety regulations and quality standards.
Collaborate with cross-functional teams, including engineering, operations, and customer support, to resolve complex technical and service-related problems.
Contribute to the development and improvement of service protocols and best practices.
Ensure compliance with all relevant aviation industry regulations and standards.
About Air India Engineering Services Limited
Air India Engineering Services Limited (AIESL) is a subsidiary of Air India, offering comprehensive aircraft maintenance, repair, and overhaul (MRO) services. Established to cater to the growing aviation sector in India and abroad, AIESL provides a wide range of technical solutions for various aircraft types. With a strong focus on safety, quality, and efficiency, AIESL plays a crucial role in ensuring the airworthiness of aircraft.
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