Service Manager (Ludhiana) - 3-4 Yrs Exp.

Role Summary: We are seeking a motivated and experienced Service Manager with 3-4 years of experience, holding a Bachelor of Computer Applications (BCA) degree, to join our team in Ludhiana. The ideal candidate will be responsible for overseeing and managing all aspects of post-sales service operations, ensuring customer satisfaction and efficient resolution of technical issues within the Metals & Mining sector. You will play a crucial role in maintaining strong client relationships and ensuring the smooth functioning of our service department.

Key Responsibilities:

Manage and coordinate the daily operations of the service department, including scheduling, resource allocation, and workflow optimization.

Act as the primary point of contact for customer service inquiries, complaints, and technical support requests.

Ensure timely and effective resolution of service issues, troubleshooting technical problems, and providing solutions to clients.

Develop and implement service strategies to improve customer satisfaction and retention.

Train and mentor service technicians, fostering a culture of continuous improvement and technical expertise.

Maintain accurate service records, reports, and documentation.

Collaborate with sales and production teams to ensure seamless service delivery and customer support.

Monitor service performance metrics and identify areas for enhancement.