Service Manager | MCA Professionals | 1-3 Yrs | Pune

We are seeking a motivated and detail-oriented Service Manager with 1-3 years of experience and a Master of Computer Applications (MCA) degree to join our dynamic team in Pune. The Service Manager will be responsible for overseeing and optimizing the day-to-day operations of our service department, ensuring customer satisfaction and efficient service delivery within the retail environment.

Key Responsibilities:

Manage and coordinate the daily operations of the service desk, ensuring timely resolution of customer issues.

Develop and implement service strategies to enhance customer experience and loyalty.

Train and mentor junior service staff, fostering a high-performance team culture.

Monitor service performance metrics and identify areas for improvement.

Collaborate with other departments to ensure seamless service delivery and product availability.

Handle customer escalations and resolve complex service-related problems.

Ensure compliance with company policies and procedures.