Shift Manager / Supervisor - Insurance (0-1 Yrs Exp)

Role Summary:
We are seeking a motivated and organized Shift Manager / Supervisor to join our growing team in Thiruvananthapuram. This entry-level role is perfect for individuals with a strong desire to learn and grow within the insurance industry, even without a formal degree. You will be responsible for overseeing daily operations of a specific shift, ensuring smooth workflow, and supporting the team to meet operational targets.

Key Responsibilities:
- Supervise and guide a team of customer service associates during your assigned shift.
- Monitor team performance and provide real-time feedback and support.
- Ensure adherence to operational procedures and quality standards.
- Handle escalations and resolve customer queries or issues efficiently.
- Assist in training new team members on processes and systems.
- Maintain daily logs and reports on shift activities and performance.
- Contribute to a positive and productive work environment.
- Collaborate with other departments to ensure seamless operations.