Shift Supervisor

Role Summary: The Shift Supervisor will oversee daily operations during their assigned shift, ensuring smooth and efficient service delivery. They will lead a team of delivery partners and support staff, manage customer escalations, and maintain operational standards. This role is crucial for ensuring customer satisfaction and operational excellence.

Key Responsibilities:

• Supervise and manage all on-ground operations during the shift.
• Lead, motivate, and manage a team of delivery partners and other operational staff.
• Ensure timely and accurate order fulfillment and delivery.
• Handle customer complaints and resolve issues efficiently and professionally.
• Monitor key performance indicators (KPIs) and implement strategies to improve performance.
• Ensure adherence to company policies, safety standards, and operational procedures.
• Manage inventory and resource allocation for the shift.
• Train and onboard new team members.
• Collaborate with other departments to ensure seamless operations.