Software Product Mechanic

We are seeking a highly skilled and detail-oriented Software Product Mechanic to join our dynamic engineering team. In this role, you will be instrumental in ensuring the quality, performance, and reliability of our flagship software products. You will work closely with development, QA, and product management teams to diagnose, troubleshoot, and resolve complex technical issues. Your expertise will be crucial in maintaining the seamless operation of our software for our global clientele. This is an exciting opportunity to contribute to a leading foreign MNC in the software product industry and play a key role in shaping our product's success.

Responsibilities:

• Diagnose and resolve intricate software defects and performance bottlenecks.
• Analyze system logs, error reports, and user feedback to identify root causes of issues.
• Collaborate with software engineers to implement fixes and improvements.
• Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
• Participate in code reviews and provide constructive feedback.
• Contribute to the continuous improvement of our software development and maintenance processes.