Staffing Manager

Role Summary: The Staffing Manager will be responsible for overseeing and managing all aspects of workforce planning, recruitment, onboarding, and employee retention for our BPO operations in India. This role is critical in ensuring we have the right talent in place to meet our clients' needs and achieve operational excellence.

Key Responsibilities:

• Develop and implement comprehensive staffing strategies aligned with business objectives and operational demands.
• Manage the end-to-end recruitment process, including job profiling, sourcing candidates, screening, interviewing, and selection.
• Collaborate with department heads to forecast staffing needs and identify potential skill gaps.
• Build and maintain a strong talent pipeline through various sourcing channels, including job boards, social media, and recruitment agencies.
• Oversee the onboarding and induction process to ensure new hires are integrated effectively into the company culture and operations.
• Develop and implement employee retention strategies, including performance management, career development, and engagement initiatives.
• Monitor key staffing metrics (e.g., attrition rates, time-to-hire, cost-per-hire) and provide regular reports to senior management.
• Ensure compliance with all labor laws and company policies related to staffing and employment in India.
• Manage relationships with external recruitment partners and vendors.
• Contribute to the development of HR policies and procedures related to staffing and workforce management.