Statistician - BPO / Call Centre (3-5 Yrs Exp)

Role Summary:
We are seeking an experienced Statistician with an M.Tech degree and 3-5 years of experience to join our team in Pune. The ideal candidate will be responsible for applying statistical methodologies to analyze large datasets, identify trends, and provide actionable insights to optimize BPO and call center operations. This role requires a strong analytical mindset and the ability to translate complex statistical findings into business solutions.

Key Responsibilities:
- Design and implement statistical models for performance measurement, forecasting, and root cause analysis of operational metrics.
- Analyze call volume, agent productivity, customer satisfaction scores, and other key performance indicators (KPIs) to identify areas for improvement.
- Develop predictive models to forecast resource needs, attrition rates, and customer behavior.
- Collaborate with operations, quality assurance, and technology teams to understand business challenges and translate them into statistical problems.
- Utilize statistical software and programming languages (e.g., R, Python, SAS) for data manipulation, analysis, and visualization.
- Present findings and recommendations to stakeholders through clear and concise reports and presentations.
- Ensure data integrity and accuracy in all statistical analyses.
- Stay updated with the latest statistical techniques and industry best practices.