Team Leader - NBFC (Pune)

Role Summary:
We are seeking an enthusiastic and detail-oriented Team Leader with 0-1 years of experience to join our dynamic team in Pune. This role is ideal for an M.Pharma graduate looking to transition into the financial services sector, specifically within the NBFC industry. You will be responsible for guiding a small team, ensuring operational efficiency, and contributing to the overall success of our lending operations. This is a fantastic opportunity to develop leadership skills and gain exposure to the fast-paced world of finance.

Key Responsibilities:
- Supervise and mentor a team of junior associates, providing guidance and support.
- Monitor team performance against key performance indicators (KPIs) and provide regular feedback.
- Assist in the day-to-day operations, including loan processing, customer query resolution, and documentation verification.
- Ensure adherence to company policies, procedures, and regulatory compliance.
- Collaborate with other departments to streamline workflows and improve operational efficiency.
- Contribute to training and development initiatives for the team.
- Handle escalations and resolve complex customer issues effectively.
- Analyze data and generate reports on team performance and operational metrics.
- Support senior management in implementing new strategies and initiatives.
- Maintain a positive and productive team environment.