Technical Operations (Tech Ops) | M.Des Professionals | Kolkata

Role Summary: We are looking for a motivated and detail-oriented Technical Operations (Tech Ops) professional with a Master of Design (M.Des) background to join our dynamic team in Kolkata. This role is ideal for recent graduates or individuals with up to 2 years of experience who are passionate about ensuring the smooth and efficient functioning of our technical infrastructure and services. You will be instrumental in supporting various operational activities, focusing on user experience, process optimization, and technical support.

Key Responsibilities:
- Assist in monitoring and maintaining the health and performance of IT systems and services.
- Troubleshoot and resolve technical issues reported by end-users, ensuring minimal disruption.
- Contribute to the design and implementation of operational workflows and documentation.
- Analyze user feedback and operational data to identify areas for improvement in user experience and system efficiency.
- Collaborate with cross-functional teams (e.g., development, infrastructure) to support project deployments and operational changes.
- Participate in the creation of user guides, training materials, and knowledge base articles.
- Support the implementation of new technologies and tools to enhance operational capabilities.
- Ensure adherence to IT policies, procedures, and security best practices.