Technical Support - Non Voice (1-2 Yrs) | Coimbatore
Oil and Natural Gas Corporation Limited (ONGC)Job Highlights
Required Skills
Job Description
Role Summary:
We are seeking a motivated and detail-oriented Technical Support - Non Voice professional with 1-2 years of experience to join our team in Coimbatore. This role focuses on providing essential technical assistance and support to our internal teams and potentially external clients through non-voice channels such as email, chat, and ticketing systems. The ideal candidate will have a strong understanding of basic technical troubleshooting and excellent communication skills, with a qualification that does not necessarily require a graduation degree.
Key Responsibilities:
Respond to technical queries and issues via email, chat, and internal ticketing systems.
Troubleshoot and resolve basic hardware, software, and network issues.
Document all technical support interactions and resolutions accurately.
Escalate complex issues to senior support staff or relevant departments.
Assist in maintaining technical documentation and knowledge base articles.
Provide support for internal software applications and IT infrastructure.
Ensure timely and effective resolution of technical problems to minimize downtime.
About Oil and Natural Gas Corporation Limited (ONGC)
Oil and Natural Gas Corporation Limited (ONGC) is a multinational oil and gas corporation headquartered in New Delhi, India. It is a Public Sector Undertaking (PSU) under the ownership of the Ministry of Petroleum and Natural Gas, Government of India. ONGC is India's largest crude oil and natural gas company, contributing about 70 percent to India's domestic production. It is 18th largest company in the world by revenue. ONGC is engaged in exploration, development and production of crude oil, natural gas and related petroleum products in India and abroad. The company has a significant presence in more than 7 countries.
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