Technical Support - Non Voice (1-2 Yrs) | Prime Focus Technologies
Prime Focus TechnologiesJob Highlights
Required Skills
Job Description
We are seeking a motivated and detail-oriented Technical Support professional with 1-2 years of experience and an MCA degree to join our dynamic team. The ideal candidate will be responsible for providing efficient and effective non-voice technical assistance to our clients and internal teams, ensuring smooth operations within our Animation & VFX workflows. This role is crucial for maintaining system stability and user satisfaction.
Key Responsibilities:
Respond to technical queries and issues via email, chat, and ticketing systems.
Troubleshoot and resolve software and hardware problems related to Animation & VFX production tools and pipelines.
Document technical issues, solutions, and procedures clearly and concisely.
Escalate complex issues to senior technical staff when necessary.
Assist in the maintenance and updates of technical documentation and knowledge bases.
Collaborate with other departments to ensure seamless integration of technical solutions.
Provide basic training or guidance to users on software and tools.
About Prime Focus Technologies
Prime Focus Technologies (PFT) is a global leader in digital media technology and services, headquartered in Mumbai, India. As the technology arm of Prime Focus Limited, PFT offers a comprehensive suite of solutions for the media and entertainment industry, including content creation, post-production, digital asset management, and distribution. They are renowned for their innovative approach and cutting-edge technology, serving major broadcasters, studios, and digital platforms worldwide.
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