Technical Support - Non Voice
Lodha GroupJob Highlights
Required Skills
Job Description
Role Summary: We are seeking a diligent and detail-oriented Technical Support - Non Voice professional to join our growing team. This role will be crucial in providing efficient and effective technical assistance to our internal teams and external stakeholders, primarily through written communication channels. You will be responsible for troubleshooting technical issues, documenting solutions, and ensuring smooth operation of our real estate technology platforms.
Key Responsibilities:
- Respond to technical support tickets and inquiries via email, chat, and internal ticketing systems.
- Diagnose and troubleshoot hardware, software, and network issues related to our real estate management systems.
- Provide clear and concise written instructions and solutions to users.
- Maintain accurate records of support requests, troubleshooting steps, and resolutions in the knowledge base.
- Collaborate with IT and development teams to escalate complex issues and implement solutions.
- Assist in testing new software and system updates before deployment.
- Contribute to the development of user guides and FAQs.
- Ensure timely resolution of all assigned tickets.
About Lodha Group
The Lodha Group, now known as Macrotech Developers Ltd., is one of India's leading real estate developers. Founded in 1980 by Mangal Prabhat Lodha, the company has a strong presence in Mumbai, London, and other global cities. Lodha is renowned for developing large-scale, integrated townships, residential projects, and commercial spaces, focusing on quality, sustainability, and customer satisfaction. They aim to provide aspirational living and working spaces for a growing India.
You need to be logged in to report this post. Login