Technical Support - Non Voice
UPL LimitedJob Highlights
Required Skills
Job Description
Role Summary:
We are seeking a diligent and detail-oriented Technical Support - Non Voice professional to join our team. This role will involve providing essential technical assistance and support to our internal teams and external stakeholders through non-voice channels, ensuring smooth operations within our agrochemical business. The ideal candidate will possess strong analytical skills and a commitment to resolving issues efficiently and accurately.
Key Responsibilities:
Respond to technical queries and issues via email, chat, or ticketing systems.
Troubleshoot and diagnose technical problems related to software, hardware, or internal systems.
Document all support interactions, resolutions, and technical issues in the knowledge base.
Escalate complex issues to senior support staff or relevant departments when necessary.
Assist in the creation and maintenance of technical documentation and user guides.
Provide feedback on recurring issues to improve product and system performance.
Ensure timely and accurate resolution of all support tickets.
About UPL Limited
UPL Limited is a global provider of sustainable agriculture products and solutions. Headquartered in India, UPL is one of the largest agrochemical companies in the world, with a strong presence in over 130 countries. The company offers a comprehensive portfolio of crop protection products, seeds, and post-harvest solutions, aiming to enhance farm productivity and food security. UPL is committed to innovation and sustainability, driving initiatives for greener agriculture and farmer prosperity.
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