Technical Support - Non Voice
ZomatoJob Highlights
Required Skills
Job Description
Role Summary:
We are seeking a detail-oriented and proactive Technical Support - Non Voice professional to join our growing team. This role will be instrumental in ensuring the smooth operation of our technology platforms and providing exceptional support to our users and partners without direct voice interaction. You will be responsible for troubleshooting technical issues, documenting solutions, and contributing to the continuous improvement of our support processes.
Key Responsibilities:
* Respond to customer and partner technical inquiries via email, chat, and ticketing systems.
* Diagnose and resolve technical hardware and software issues.
* Escalate complex issues to appropriate internal teams.
* Document all support interactions and resolutions in the CRM/ticketing system.
* Create and update knowledge base articles and FAQs.
* Monitor system performance and identify potential issues.
* Assist in user training and onboarding for new features.
* Provide feedback to product and engineering teams on user issues and trends.
* Maintain a high level of customer satisfaction through efficient and effective support.
* Collaborate with cross-functional teams to ensure seamless service delivery.
About Zomato
Zomato is a leading Indian multinational restaurant aggregator and food delivery company. Founded in 2008 by Deepinder Goyal and Pankaj Chaddah, Zomato provides information, menus, and user-reviews of restaurants as well as food ordering options from partner restaurants in select cities. While primarily known for its food delivery services, Zomato also operates in urban transport through its bike-taxi service, Zomato Bikes, in select locations, aiming to provide quick and efficient last-mile connectivity.
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