Technical Support - Non Voice Job Opportunity - Government / Public Administration (1-2 Yrs)
National Payments Corporation of India (NPCI)Job Highlights
Required Skills
Job Description
Role Summary: We are seeking a motivated and detail-oriented Technical Support professional with 1-2 years of experience and a BBA/BBM degree to join our dynamic team. This is a non-voice role focused on providing excellent technical assistance and support to internal and external stakeholders within the government and public administration sector. You will be instrumental in ensuring the smooth operation of our digital payment systems and services.
Key Responsibilities:
- Respond to and resolve technical queries and issues via email, chat, and ticketing systems.
- Document and track all support requests, ensuring timely resolution and follow-up.
- Assist in troubleshooting and diagnosing software and hardware problems related to payment systems.
- Provide clear and concise technical guidance to users, explaining complex issues in simple terms.
- Collaborate with technical teams to escalate and resolve more complex issues.
- Maintain a knowledge base of common issues and their solutions.
- Perform basic system checks and monitoring to ensure service availability.
- Assist in user training and onboarding for new digital payment solutions.
- Adhere to company policies and procedures for data security and privacy.
About National Payments Corporation of India (NPCI)
The National Payments Corporation of India (NPCI) was incorporated in December 2008 as an umbrella organization for operating retail payments and settlement systems in India. It is promoted by the Reserve Bank of India (RBI) and Indian Banks' Association (IBA). NPCI has been incorporated as a 'not-for-profit' company under the provisions of Section 25 of the Companies Act, 1956 (now Section 8 of the Companies Act, 2013). Its vision is to be the leading payment network for all citizens and businesses in India, enabling them to transact digitally anytime, anywhere, at their convenience. NPCI has successfully launched various innovative payment products like RuPay, Unified Payments Interface (UPI), Aadhaar Enabled Payment System (AePS), National Electronic Toll Collection (NETC), Bharat Bill Payment System (BBPS), and many more, revolutionizing digital payments in India and contributing significantly to the nation's digital transformation.
You need to be logged in to report this post. Login