Technical Support Specialist - Audio/Visual
Yellow.aiJob Highlights
Required Skills
Job Description
Role Summary: We are seeking a proactive and technically adept Technical Support Specialist to join our growing team. This role will be responsible for providing first-level technical support for audio and visual systems, ensuring smooth operation of our content development and internal communication tools. You will be a key point of contact for troubleshooting and resolving technical issues related to sound and light equipment, as well as supporting our digital content creation processes.
Key Responsibilities:
Provide technical assistance and support for audio and visual hardware (microphones, speakers, projectors, cameras, lighting).
Troubleshoot, diagnose, and resolve technical hardware and software issues.
Respond to support tickets, emails, and phone calls in a timely and professional manner.
Assist in the setup and configuration of audio-visual equipment for meetings, presentations, and content recording.
Maintain inventory of AV equipment and report any damages or malfunctions.
Collaborate with content creators and other departments to understand their technical needs.
Document technical procedures and user guides.
Stay up-to-date with the latest AV technologies and best practices.
About Yellow.ai
Yellow.ai is a leading enterprise-grade conversational AI platform that helps businesses automate customer experience and engagement across various channels. Founded in 2016 and headquartered in Bangalore, India, Yellow.ai has rapidly grown to become a global leader, empowering over 1000 enterprises in more than 50 countries. Their platform offers a suite of tools for building chatbots, voice bots, and omnichannel customer support solutions, leveraging advanced NLP and machine learning.
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