Technical Support Specialist - Voice/Blended

We are seeking a motivated and customer-focused Technical Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our international clients, providing exceptional technical assistance for our software products via voice and blended channels. You will troubleshoot complex issues, guide users through product functionalities, and ensure a high level of customer satisfaction.

Responsibilities:

• Provide first-level technical support to customers via phone, email, and chat.
• Diagnose and resolve technical issues related to our software products.
• Guide customers through product features and functionalities.
• Escalate complex issues to higher-level support teams when necessary.
• Document all support interactions and resolutions accurately.
• Contribute to knowledge base articles and FAQs.
• Maintain a high level of customer satisfaction through efficient and empathetic support.

Qualifications:

• Proven experience in technical support or a customer service role.
• Excellent verbal and written communication skills in English.
• Familiarity with software products and troubleshooting methodologies.
• Ability to work in a fast-paced, international environment.
• Strong problem-solving and analytical skills.
• Experience with CRM software and ticketing systems is a plus.