Technical Support - Voice / Blended
Raymond LimitedJob Highlights
Required Skills
Job Description
Role Summary: We are seeking a dedicated Technical Support professional to join our IT department. The role involves providing voice and blended technical support to internal employees, resolving hardware, software, and network-related issues efficiently. You will be instrumental in ensuring smooth IT operations for our corporate functions within the textile and apparel sector.
Key Responsibilities:
- Respond to technical support requests via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues for end-users.
- Install, configure, and maintain computer hardware and software.
- Troubleshoot and resolve issues related to operating systems, applications, and peripherals.
- Escalate complex issues to senior support staff or relevant teams.
- Document all support activities and resolutions in the ticketing system.
- Provide guidance and training to users on IT best practices.
- Assist in the setup and configuration of new workstations and IT equipment.
- Maintain inventory of IT assets and supplies.
- Contribute to the development of IT support knowledge base.
About Raymond Limited
Raymond Limited is a well-established Indian conglomerate with a strong presence in the textile and apparel industry. Founded in 1925, it has grown to become one of India's largest integrated apparel companies, renowned for its high-quality fabrics, readymade garments, and retail presence. The company operates across the entire value chain, from manufacturing to retail, and has diversified into other businesses like engineering and real estate.
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