Role Summary: The Technical Support - Voice / Blended role at Varun Beverages Limited involves providing first-level technical assistance and support to internal users across various departments. This role will handle inbound queries and requests via phone, email, and chat, ensuring timely and effective resolution of technical issues related to hardware, software, and network problems. The ideal candidate will be adept at troubleshooting and possess excellent communication skills to guide users through problem-solving processes.

Key Responsibilities:

• Respond to technical support requests from employees via phone, email, and chat.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners.
• Provide end-user support and training on IT systems and applications.
• Escalate unresolved issues to the appropriate internal teams or external vendors.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Follow up with users to ensure their technical issues are resolved.
• Contribute to the IT knowledge base by documenting common issues and solutions.