Role Summary: We are looking for a motivated and customer-focused Technical Support Executive to join our growing team. You will be responsible for providing exceptional technical assistance to our users via voice calls and/or blended channels (email, chat). This role requires a strong understanding of technical concepts and excellent communication skills to resolve customer issues efficiently and effectively.

Key Responsibilities:

• Provide first-level technical support to customers experiencing issues with Zoho products via phone, email, and chat.
• Diagnose and troubleshoot technical problems, identify root causes, and provide appropriate solutions.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Document all customer interactions, troubleshooting steps, and resolutions in the CRM system.
• Educate customers on product features and best practices to enhance their user experience.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Maintain a high level of customer satisfaction by providing timely and accurate support.