Technical Support - Voice / Blended (3-5 Yrs) | Lucknow
Veeda Clinical ResearchJob Highlights
Required Skills
Job Description
We are seeking a diligent and articulate Technical Support professional with a background in law to join our team in Lucknow. This role is crucial for providing technical assistance and support to our internal teams and external stakeholders. You will be instrumental in ensuring smooth operations by addressing technical queries and providing solutions, leveraging your unique legal understanding to navigate complex situations and ensure compliance.
Key Responsibilities:
Provide first-level technical support via voice and blended channels, addressing user queries and troubleshooting issues related to internal software, hardware, and network connectivity.
Document all technical support interactions, issues, and resolutions accurately in the support ticketing system.
Escalate complex technical issues to the appropriate internal teams for resolution.
Assist in the creation and maintenance of technical documentation, FAQs, and user guides.
Proactively identify potential technical issues and provide recommendations for improvement.
Liaise with legal and compliance teams to ensure all technical support processes and communications adhere to industry regulations and company policies.
Utilize your LLB knowledge to interpret and apply relevant legal and regulatory requirements in technical support scenarios, particularly concerning data privacy and intellectual property.
Support the implementation and adherence to Standard Operating Procedures (SOPs) within the technical support function.
Contribute to a positive and efficient work environment, fostering collaboration and knowledge sharing.
About Veeda Clinical Research
Veeda Clinical Research is a leading Indian Contract Research Organization (CRO) committed to accelerating drug development. Established in 2007, Veeda has grown to become a trusted partner for pharmaceutical and biotechnology companies worldwide, offering a comprehensive suite of clinical trial services. With a strong focus on quality, integrity, and scientific excellence, Veeda supports all phases of clinical development, from early-stage research to late-stage trials. The company boasts state-of-the-art facilities and a team of highly experienced professionals dedicated to ensuring the safety and efficacy of new medicines. Veeda is headquartered in Ahmedabad, India, and operates with a global perspective.
You need to be logged in to report this post. Login