Ticketing & Reservation Executive

Role Summary:
As a Ticketing & Reservation Executive at WNS Global Services, you will be responsible for managing and processing flight and travel reservations for our clients in the travel and hospitality sector. You will ensure accurate booking, ticketing, and itinerary management, providing excellent customer service throughout the process.

Key Responsibilities:

• Process flight reservations and issue tickets accurately and efficiently according to client requirements and company policies.
• Manage changes, cancellations, and reissues of tickets, ensuring all updates are reflected in the reservation system.
• Provide exceptional customer service to clients, addressing inquiries and resolving issues related to bookings and travel arrangements.
• Maintain up-to-date knowledge of airline fare rules, policies, and travel regulations.
• Collaborate with internal teams and external partners to ensure smooth travel operations.
• Utilize Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo for bookings and ticketing.
• Generate reports on ticketing and reservation activities as required.