Ticketing & Reservation Executive
MakeMyTripJob Highlights
Required Skills
Job Description
Role Summary:
As a Ticketing & Reservation Executive at MakeMyTrip, you will be at the forefront of assisting customers in booking and managing their travel arrangements. You will ensure seamless and efficient processing of tickets and reservations across various travel modes, providing excellent customer service and resolving queries promptly. This role requires a detail-oriented individual with strong communication skills and a passion for the travel industry.
Key Responsibilities:
Process flight, train, bus, and hotel bookings accurately and efficiently.
Assist customers with reservation inquiries, modifications, and cancellations.
Provide information on travel options, pricing, and availability.
Handle customer complaints and resolve issues in a timely and satisfactory manner.
Maintain accurate customer records and booking details.
Stay updated with the latest travel policies, promotions, and industry trends.
Collaborate with other departments to ensure a smooth customer journey.
About MakeMyTrip
MakeMyTrip is India's leading online travel company. Founded in 2000, it has revolutionized the way Indians travel by providing a comprehensive suite of travel products and services. The company offers a wide range of options for flights, hotels, holiday packages, buses, trains, and more. MakeMyTrip is committed to providing its customers with best-in-class travel experiences, supported by a robust technology platform and a strong focus on customer service. It has been instrumental in driving digital adoption in the Indian travel sector.
You need to be logged in to report this post. Login