Ticketing & Reservation Executive
WNS Global ServicesJob Highlights
Required Skills
Job Description
Role Summary: We are seeking a detail-oriented and customer-focused Ticketing & Reservation Executive to join our dynamic team. The successful candidate will be responsible for managing and processing all travel-related bookings, ensuring accuracy, efficiency, and compliance with company policies. This role is crucial for supporting our employees' travel needs and maintaining smooth operational workflows.
Key Responsibilities:
- Process flight, hotel, and other travel reservations for employees in accordance with company travel policies and guidelines.
- Manage ticketing, re-issuance, cancellations, and refunds for all travel bookings.
- Provide excellent customer service, responding to inquiries and resolving issues related to travel arrangements promptly and professionally.
- Maintain accurate and up-to-date records of all bookings and travel-related documentation.
- Collaborate with travel agencies and vendors to negotiate rates and ensure service quality.
- Stay informed about travel industry trends, regulations, and best practices.
- Assist in developing and implementing travel management strategies.
About WNS Global Services
WNS (Holdings) Limited is a leading Business Process Management (BPM) company. We offer a range of integrated services across finance and accounting, customer engagement, technology, and research and analytics. Established in 1995, WNS has grown to become a trusted partner for many global companies, helping them to drive efficiency, innovation, and growth. With a strong presence in India and operations across multiple continents, WNS is committed to delivering exceptional value to its clients and stakeholders.
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