Urgent opening for Bilingual / Multilingual Support - Voice / Blended (3-5 Yrs)

Role Summary:
We are seeking a proactive and detail-oriented Bilingual / Multilingual Support professional with a legal background (LLB) and 3-5 years of experience. The role involves providing voice and blended support to our clients, ensuring efficient resolution of queries and issues while adhering to legal and compliance standards. This is a fantastic opportunity to leverage your language skills and legal acumen in a dynamic IT services environment.

Key Responsibilities:
- Provide exceptional customer service through voice and blended channels in multiple languages.
- Address customer inquiries, troubleshoot issues, and provide solutions in a timely and accurate manner.
- Interpret and explain complex information, including legal or contractual terms, to clients in their preferred language.
- Escalate unresolved issues to appropriate teams or subject matter experts.
- Document all customer interactions and resolutions accurately in the CRM system.
- Ensure adherence to company policies, procedures, and regulatory requirements.
- Assist in training new team members on support processes and best practices.
- Collaborate with cross-functional teams to improve service quality and customer satisfaction.
- Identify trends in customer issues and provide feedback for service improvement.
- Handle sensitive customer information with discretion and maintain confidentiality.