Urgent opening for Call Quality Analyst (2-3 Yrs)
Chai BreakJob Highlights
Required Skills
Job Description
We are seeking a dedicated and detail-oriented Call Quality Analyst with 2-3 years of experience to join our team in Indore. The ideal candidate will possess a Diploma and a keen understanding of customer service excellence within the hospitality sector. You will play a crucial role in ensuring the highest standards of customer interaction across our various communication channels.
Key Responsibilities:
Monitor and evaluate inbound and outbound customer calls to assess quality, adherence to scripts, and overall customer satisfaction.
Provide constructive feedback and coaching to call center agents to improve performance and enhance customer experience.
Identify trends and patterns in call data to pinpoint areas for process improvement and agent training.
Develop and maintain quality assurance scorecards and reports.
Collaborate with supervisors and management to address quality issues and implement corrective actions.
Ensure compliance with company policies and industry regulations.
About Chai Break
Chai Break is a vibrant and rapidly growing chain of cafes established in 2014, headquartered in Kolkata, India. We are passionate about serving a wide array of premium teas, delicious snacks, and wholesome meals in a comfortable and welcoming ambiance. Our mission is to provide a delightful experience that caters to the modern Indian palate, blending traditional flavors with contemporary culinary innovation. We have expanded our presence across major cities in India, becoming a go-to destination for tea lovers and food enthusiasts alike.
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