Urgent opening for Debt Recovery Agent (2-4 Yrs)

Role Summary:
We are seeking a diligent and analytical Debt Recovery Agent with a unique design perspective to join our team. This role is crucial in managing outstanding payments from our extensive network of distributors and clients within the FMCG sector. The ideal candidate will leverage their understanding of user experience and communication design principles to devise effective and empathetic recovery strategies, ensuring a healthy financial ecosystem for our operations. This position requires a proactive individual with 2-4 years of experience who can contribute to our financial health while maintaining strong business relationships.

Key Responsibilities:
- Develop and implement strategies for the recovery of overdue payments from clients and distributors.
- Analyze customer payment patterns and identify potential risks or areas for improvement.
- Communicate with debtors via phone, email, and other channels to negotiate payment plans and resolve outstanding issues.
- Maintain accurate and detailed records of all recovery activities and communications.
- Collaborate with the finance and sales teams to ensure a streamlined debt recovery process.
- Utilize design thinking principles to create clear, concise, and persuasive communication materials for debtors.
- Track and report on key performance indicators related to debt recovery.
- Ensure compliance with all relevant legal and regulatory requirements in debt collection.
- Proactively identify opportunities to improve the debt recovery process through creative problem-solving and user-centric approaches.