Urgent opening for Phone Banking Officer (2-4 Yrs)

Role Summary: We are seeking a diligent and analytical Phone Banking Officer with 2-4 years of experience and an LLM degree to join our team in Hyderabad. The ideal candidate will leverage their legal and banking knowledge to handle complex customer inquiries, ensure regulatory compliance, and provide expert guidance on banking products and services. This role requires strong communication, problem-solving, and a deep understanding of financial regulations.

Key Responsibilities:

- Address and resolve complex customer queries related to banking operations, financial products, and services with a strong emphasis on legal and regulatory aspects.

- Interpret and apply banking laws, regulations, and internal policies to customer interactions and operational procedures.

- Provide expert advice and solutions to customers, drawing upon legal knowledge to ensure fair and compliant outcomes.

- Handle escalated customer complaints, investigate issues thoroughly, and propose appropriate resolutions in line with legal frameworks.

- Ensure all customer interactions and transactions are accurately documented and comply with legal and company standards.

- Collaborate with legal and compliance departments to stay updated on regulatory changes and implement necessary adjustments in customer service protocols.

- Assist in training junior team members on legal aspects of banking operations and customer service best practices.