Voice / Blended - Customer Relations Executive

Role Summary:
We are seeking a dynamic and customer-focused Voice / Blended Customer Relations Executive to join our team at JSW Steel. This role will be instrumental in managing customer interactions across various channels, ensuring a seamless and positive experience. The ideal candidate will possess excellent communication skills and a proactive approach to resolving customer queries and concerns.

Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chat inquiries related to steel products, orders, and services.
- Address customer complaints and issues promptly and efficiently, escalating when necessary.
- Provide accurate information about JSW Steel's product portfolio, pricing, and delivery schedules.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Proactively engage with customers to gather feedback and identify opportunities for service improvement.
- Collaborate with internal teams (sales, logistics, technical support) to ensure customer satisfaction.
- Adhere to company policies and procedures while delivering exceptional customer service.
- Participate in training sessions to stay updated on product knowledge and service standards.