Voice / Blended - Other (BCA Required) - Vadodara

Role Summary: InnovanaTech is seeking a motivated and enthusiastic individual to join our team as a Voice / Blended - Other. This role is ideal for fresh graduates or candidates with up to 1 year of experience, particularly those with a BCA degree. You will be involved in customer interactions across various channels, providing support and contributing to the overall customer experience. This is an excellent opportunity to kick-start your career in the IT sector with a growing software product company.

Key Responsibilities:

Handle inbound and outbound customer calls and other communication channels (chat, email) as needed.

Provide prompt and accurate information to customers regarding company products and services.

Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.

Maintain detailed and accurate records of customer interactions and transactions.

Collaborate with internal teams to ensure customer satisfaction and process improvement.

Adhere to company policies and procedures, ensuring data privacy and security.

Assist in data collection and reporting related to customer feedback and operational performance.