Voice / Blended - Other | Diploma Professionals | Nasik

Role Summary:
We are seeking a dedicated and skilled Voice / Blended - Other professional with a Diploma to join our team in Nasik. This role is crucial for managing patient inquiries, coordinating services, and ensuring a seamless experience for our patients and their families. You will be a key point of contact, utilizing your communication and problem-solving skills to address various needs within our hospital environment. This position is ideal for individuals with 2-4 years of experience looking to contribute to a leading healthcare institution.

Key Responsibilities:
- Handle inbound and outbound calls related to patient appointments, inquiries, and follow-ups.
- Provide information about hospital services, doctor availability, and procedures.
- Assist patients with registration, billing, and insurance-related queries.
- Document all patient interactions accurately in the CRM system.
- Collaborate with various hospital departments to resolve patient issues efficiently.
- Participate in blended communication channels, including email and chat support.
- Ensure adherence to hospital protocols and patient confidentiality.
- Contribute to improving customer satisfaction through effective communication and service delivery.