Voice / Blended - Other (Full-Time) | Chandigarh

Role Summary:
We are seeking a dedicated and customer-focused Voice / Blended - Other professional with 2-4 years of experience to join our team in Chandigarh. This role is crucial for managing customer interactions across various channels, ensuring a seamless and positive experience for our users. The ideal candidate will possess a Diploma and a proven track record in handling customer queries and support, particularly within a fast-paced environment. You will be responsible for addressing customer concerns, providing information, and resolving issues efficiently.

Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chat inquiries related to our fantasy sports platform.
- Provide accurate information about game rules, team creation, contest entries, and prize payouts.
- Assist users with account-related queries, including registration, verification, and transaction issues.
- Troubleshoot and resolve technical issues faced by users on the platform.
- Escalate complex issues to senior team members or relevant departments when necessary.
- Maintain detailed records of customer interactions and transactions.
- Adhere to company policies and quality standards in all customer communications.
- Contribute to team goals by achieving individual performance targets.
- Proactively identify opportunities to improve customer satisfaction and operational efficiency.