Career Opportunity: Engineering Support Manager (2-4 Yrs)

Role Summary:
We are seeking a motivated and detail-oriented Engineering Support Manager with 2-4 years of experience to join our team in Bangalore. The ideal candidate will be an Any Graduate with a passion for supporting educational initiatives and ensuring the smooth functioning of our technological infrastructure. This role is crucial for maintaining and improving the systems that enable our impactful work in the education sector.

Key Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of IT equipment and systems.
- Troubleshoot and resolve technical problems, escalating complex issues to senior engineers when necessary.
- Manage IT inventory and asset tracking.
- Support the implementation of new software and hardware solutions.
- Create and maintain technical documentation, user guides, and support procedures.
- Collaborate with cross-functional teams to understand their technical needs and provide solutions.
- Participate in training sessions for staff on IT best practices and new technologies.
- Ensure compliance with IT policies and security protocols.
- Assist in the monitoring of system performance and availability.