Service Head (12th Pass Required) - Mumbai

Role Summary:
We are looking for a motivated and customer-focused Service Head to join our growing team in Mumbai. This entry-level role is perfect for individuals with a 12th Pass qualification and 0-1 years of experience, eager to learn and grow in the fast-paced courier and logistics industry. You will be responsible for ensuring smooth day-to-day operations at a designated service point, managing a small team, and upholding our company's commitment to excellent customer service.

Key Responsibilities:
- Oversee daily operations at the service point, ensuring timely pickup and delivery of packages.
- Manage and guide a team of delivery personnel, assigning tasks and monitoring performance.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Maintain accurate records of all operations, including package volume, delivery status, and customer interactions.
- Ensure adherence to company policies and safety regulations.
- Coordinate with other departments for efficient workflow and problem resolution.
- Identify opportunities for service improvement and report them to management.