Role Summary: We are seeking a motivated and detail-oriented individual with a Bachelor of Arts degree to join our technology team. This role is crucial for supporting various IT initiatives within our organization, focusing on bridging the gap between technological solutions and public administration needs. You will work closely with cross-functional teams to ensure the smooth implementation and operation of our digital platforms and services. This is an excellent opportunity for someone with 2-6 years of experience looking to contribute to impactful projects in the Indian public sector.

Key Responsibilities:

Assist in the planning, development, and deployment of IT projects related to public services and payment systems.

Collaborate with business analysts and stakeholders to understand requirements and translate them into functional specifications.

Support the testing and quality assurance of new software features and system upgrades.

Contribute to the documentation of IT processes, policies, and user guides.

Provide first-level support for IT-related queries and issues, escalating complex problems as needed.

Research and recommend new technologies or process improvements to enhance operational efficiency.

Participate in user training sessions and provide guidance on the effective use of IT systems.