Urgent opening for CRM Architect (0-2 Yrs)

Role Summary:
Hindustan Aeronautics Limited (HAL) is seeking a motivated and skilled CRM Architect with 0-2 years of experience to join our dynamic team in Mumbai. This role is ideal for an M.Tech graduate looking to kickstart their career in the Defence & Aerospace sector, focusing on designing, implementing, and optimizing Customer Relationship Management (CRM) systems. You will work closely with business stakeholders to understand requirements and translate them into effective CRM solutions, contributing to HAL's technological advancement.

Key Responsibilities:
- Assist in the design and development of CRM strategies and solutions aligned with business objectives.
- Support the implementation and configuration of CRM platforms (e.g., Salesforce, Microsoft Dynamics) under guidance.
- Collaborate with cross-functional teams to gather business requirements and translate them into technical specifications.
- Participate in data migration activities and ensure data integrity within the CRM system.
- Assist in the development of reports, dashboards, and analytics to track CRM performance.
- Troubleshoot and resolve CRM-related issues, providing first-level support.
- Stay updated with the latest CRM technologies and best practices relevant to the Defence & Aerospace industry.
- Contribute to user training and documentation for CRM functionalities.
- Support continuous improvement initiatives for existing CRM processes.