Urgent opening for Engineering Support Manager (0-1 Yrs)

We are seeking a motivated and detail-oriented Engineering Support Manager with a recent Master's degree in Design (M.Des) to join our dynamic team. This role is ideal for an individual with 0-1 years of experience looking to kickstart their career in a challenging yet rewarding environment within a leading government technology organization. You will be responsible for providing essential support to our engineering teams, ensuring the smooth operation of our technical infrastructure, and contributing to the development of user-centric solutions.

Key Responsibilities:
- Assist in the management and maintenance of engineering support systems and tools.
- Provide first-level technical support to engineering staff, troubleshooting hardware, software, and network issues.
- Collaborate with design and engineering teams to understand their support needs and provide timely solutions.
- Document technical procedures, user guides, and support FAQs.
- Participate in the testing and deployment of new software and hardware.
- Contribute to user interface and user experience (UI/UX) improvements for internal tools and applications.
- Maintain inventory of IT assets and ensure proper record-keeping.
- Support in the planning and execution of IT infrastructure upgrades and maintenance activities.
- Gather user feedback and identify areas for process improvement.
- Stay updated with the latest trends in technology and design relevant to government services.