Desktop Engineer role in Hotels & Restaurants (3-4 Yrs)

We are seeking a skilled and motivated Desktop Engineer with 3-4 years of experience to join our dynamic IT team in Chennai. The ideal candidate will possess a Master of Technology (M.Tech) degree and have a strong understanding of desktop hardware, software, operating systems, and network troubleshooting. You will be responsible for ensuring the smooth operation of our desktop infrastructure, providing technical support to end-users, and contributing to the overall IT strategy of our fast-growing hospitality tech company.

Key Responsibilities:

* Install, configure, and maintain desktop hardware and software across the organization.
* Provide timely and effective technical support to end-users, resolving hardware, software, and network issues.
* Troubleshoot and diagnose problems, escalating complex issues to senior IT staff when necessary.
* Manage user accounts, permissions, and access rights.
* Perform regular system maintenance, including updates, patches, and security configurations.
* Develop and maintain documentation for IT systems and procedures.
* Assist in the procurement and deployment of new IT equipment.
* Contribute to IT projects and initiatives, ensuring timely and successful completion.
* Ensure compliance with company IT policies and procedures.