QA / QC Manager

Role Summary:
We are seeking a meticulous and detail-oriented QA / QC Manager with a B.Pharma background to join our growing team in Chandigarh. This role is crucial for ensuring the quality and compliance of our banking products and processes, aligning with regulatory standards and customer expectations. You will be responsible for developing, implementing, and overseeing quality assurance strategies and procedures within the banking operations, leveraging your understanding of pharmaceutical quality principles in a financial context.

Key Responsibilities:
- Develop and implement comprehensive Quality Assurance (QA) and Quality Control (QC) plans and procedures for banking operations, adapting pharmaceutical quality management system principles.
- Conduct regular audits and inspections of banking processes, systems, and documentation to ensure compliance with internal policies, regulatory requirements (e.g., RBI guidelines), and industry best practices.
- Analyze quality data, identify trends, and develop corrective and preventive action (CAPA) plans to address non-conformities and improve process efficiency.
- Collaborate with various departments, including operations, IT, and risk management, to ensure quality is embedded throughout the product lifecycle and service delivery.
- Manage and maintain quality documentation, including SOPs, work instructions, and training materials.
- Stay updated on relevant banking regulations and quality standards, ensuring the bank's adherence.
- Train and mentor junior QA/QC team members on quality principles and procedures.
- Oversee the validation of new banking products, systems, and processes from a quality perspective.
- Investigate customer complaints related to quality and implement solutions to prevent recurrence.