Voice / Blended - Other | BBA/BBM Professionals | Chennai

Role Summary: We are seeking enthusiastic and driven BBA/BBM graduates with 1-3 years of experience for our Voice / Blended - Other role in Chennai. This position offers a dynamic opportunity to contribute to our customer engagement initiatives within the building materials sector. You will be responsible for managing a variety of customer interactions, ensuring excellent service delivery and supporting various business processes through blended communication channels.

Key Responsibilities:
- Engage with customers via voice calls, emails, and other digital platforms to address inquiries, resolve issues, and provide information about our products and services.
- Handle customer complaints and escalations with professionalism and efficiency, aiming for first-contact resolution.
- Support sales and marketing teams by gathering customer feedback and identifying potential leads.
- Maintain accurate customer records and update databases with interaction details.
- Collaborate with internal teams to ensure a seamless customer experience.
- Participate in training sessions to stay updated on product knowledge and service standards.
- Contribute to process improvement initiatives to enhance customer satisfaction and operational efficiency.
- Assist in data analysis and reporting related to customer interactions.