Hiring for Customer Service Representative at Indore

We are seeking a dedicated and customer-focused Customer Service Representative with 3-4 years of experience to join our team in Indore. The ideal candidate will be responsible for managing client inquiries, resolving issues, and ensuring a high level of customer satisfaction within the dynamic advertising and marketing industry.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chat inquiries efficiently and professionally.

Troubleshoot and resolve customer issues related to services, campaigns, and billing in a timely manner.

Maintain accurate customer records and interaction logs in the CRM system.

Provide exceptional customer support, building strong relationships with clients.

Escalate complex issues to the appropriate departments and follow up to ensure resolution.

Collaborate with sales and marketing teams to understand client needs and provide relevant information.

Adhere to company policies and procedures while ensuring customer satisfaction.