Quality Specialist

Role Summary:
We are seeking a meticulous and detail-oriented Quality Specialist with an M.Pharma background to join our team in Thiruvananthapuram. This role is crucial in ensuring the highest standards of quality and safety across our hotel operations, from food and beverage to housekeeping and guest services. You will be instrumental in developing, implementing, and monitoring quality assurance protocols to maintain our brand's reputation for excellence.

Key Responsibilities:
- Develop and implement comprehensive quality assurance programs and standard operating procedures (SOPs) relevant to the hospitality industry.
- Conduct regular audits and inspections of various departments (e.g., F&B, Housekeeping, Front Office) to assess compliance with quality standards and regulatory requirements.
- Analyze quality data, identify trends, and recommend corrective actions to address any deviations or non-conformities.
- Collaborate with department heads to ensure effective implementation of quality improvement initiatives.
- Manage and maintain records of quality control checks, audit findings, and corrective actions.
- Stay abreast of industry best practices, emerging quality standards, and relevant regulations.
- Train staff on quality standards and procedures.
- Investigate guest complaints related to quality and hygiene, and propose solutions.
- Monitor and ensure adherence to food safety, hygiene, and sanitation standards.