Career Opportunity: Service Engineer (3-5 Yrs)

Role Summary:
Arden Building Materials is seeking a motivated and detail-oriented Service Engineer with 3-5 years of experience and a BBA/BBM degree to join our growing team in Gurgaon. The Service Engineer will play a crucial role in ensuring customer satisfaction by providing technical support, managing product installations, and addressing any service-related issues for our range of building materials. This role requires a strong understanding of customer service principles, excellent communication skills, and the ability to work effectively in a fast-paced startup environment.

Key Responsibilities:
- Provide on-site and remote technical support to clients regarding product usage, installation, and maintenance.
- Troubleshoot and resolve customer issues related to building material performance and application.
- Coordinate and oversee the installation of building materials, ensuring adherence to specifications and quality standards.
- Conduct product demonstrations and training sessions for clients and internal teams.
- Maintain detailed records of service requests, resolutions, and client feedback.
- Collaborate with sales and logistics teams to ensure smooth project execution and timely delivery.
- Identify opportunities for product improvement based on customer feedback and market trends.
- Prepare reports on service activities, performance metrics, and customer satisfaction levels.