Seeking Retail Team Leader (3-5 Yrs) for a Corporate

IRCTC (Indian Railway Catering and Tourism Corporation)
Applicants0
Postedabout 1 hour ago

Job Highlights

Experience3 - 5 Yrs
Salary4-9 LPA
LocationVadodara
Work ModelOnsite
RoleRetail Team Leader
Openings1
EmploymentContract
EducationB.A

Required Skills

Retail ManagementTeam LeadershipCustomer Service ExcellenceVisual MerchandisingInventory ManagementSales AnalysisCommunication SkillsProblem-SolvingInterpersonal SkillsDesign ThinkingBrand RepresentationPoint of Sale (POS) SystemsBasic understanding of Indian Railways operations

Job Description

We are seeking a dynamic and experienced Retail Team Leader to join our team and oversee retail operations within our railway stations. The ideal candidate will have a Bachelor's degree in Design (B.Des) and 3-5 years of relevant experience, bringing a creative and customer-centric approach to our retail environment. This role is crucial for ensuring a seamless and engaging customer experience in our retail outlets.

Key Responsibilities:

Lead and motivate a team of retail associates to achieve sales targets and maintain high service standards.

Manage inventory, merchandising, and visual displays, ensuring an appealing and organized retail space, leveraging design principles.

Ensure compliance with all company policies, procedures, and safety regulations.

Handle customer inquiries, complaints, and provide solutions to ensure customer satisfaction.

Analyze sales data and customer feedback to identify areas for improvement and implement strategies.

Collaborate with designers and marketing teams to implement promotional activities and enhance the retail experience.

Train new staff on product knowledge, sales techniques, and customer service protocols.

About IRCTC (Indian Railway Catering and Tourism Corporation)

Indian Railway Catering and Tourism Corporation Limited (IRCTC) is a public sector enterprise under the Ministry of Railways, Government of India. Established in 1999, it operates as a one-stop solution for all railway passengers' needs. IRCTC manages catering services, online railway ticketing, tourist packages, and hospitality services across India's vast railway network. It plays a crucial role in enhancing the travel experience for millions of passengers daily, offering a wide range of food and beverage options, comfortable accommodation, and accessible booking platforms.

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