Hiring: Email Support | Mumbai | 0-1 Yrs

Role Summary:
We are seeking a motivated and customer-centric Email Support Executive to join our growing team in Mumbai. This entry-level position is ideal for recent graduates with a B.Sc degree who are passionate about education and possess excellent communication skills. You will be responsible for addressing student and parent queries via email, providing timely and accurate solutions, and ensuring a positive customer experience.

Key Responsibilities:
- Respond to customer inquiries received via email in a professional and timely manner.
- Provide accurate information about BYJU'S programs, services, and policies.
- Troubleshoot and resolve customer issues related to account access, subscriptions, or platform usage.
- Escalate complex issues to the appropriate internal teams for resolution.
- Maintain a high level of customer satisfaction through empathetic and effective communication.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with team members to identify trends and suggest improvements in customer support processes.
- Stay updated with product knowledge and company updates to provide the best support.