Patient Service Assistant role in Content Development / Language (1-3 Yrs)

We are seeking a dedicated and detail-oriented Patient Service Assistant to join our team in Bangalore. This role is crucial in ensuring the smooth operation of patient services within our content development and language learning division. You will be instrumental in managing patient queries, coordinating appointments, and maintaining accurate records, contributing to the overall efficacy of our patient support functions. This position is ideal for individuals with a postgraduate degree and 1-3 years of relevant experience, looking to grow their career in a dynamic educational environment.

Key Responsibilities:

Respond to patient inquiries via phone, email, and in-person, providing accurate information about services and procedures.

Schedule and confirm patient appointments, ensuring optimal utilization of resources and minimizing wait times.

Maintain patient records with a high degree of accuracy and confidentiality, adhering to all data protection policies.

Assist in the preparation of patient-related documentation and reports.

Liaise with internal departments and external stakeholders to facilitate patient care and service delivery.

Handle administrative tasks such as filing, data entry, and managing correspondence.

Support the Patient Services Manager in various operational activities.